Refund & Cancellation Policy

Last updated: July 2025

At SajniRe, we are committed to providing a fair and transparent experience. Please read this policy carefully before making any wallet recharges.

1. Wallet Recharges — Non-Refundable

• All wallet recharges are final and non-refundable under normal circumstances.
• Coins cannot be converted back to cash or transferred to a bank account.
• This applies to all payment methods including PayU, PhonePe, GPay, Paytm, and Google Play.

2. Exception — Payment Deducted but Coins Not Credited

If your payment was deducted but coins were NOT credited to your wallet:

• Contact us at sajnireofficial@gmail.com within 7 days.
• Share your Transaction ID, payment screenshot, and registered mobile number.
• We will investigate within 3–5 business days and credit coins if payment is confirmed.

3. Call Charges

• Calls are billed at ₹3 per minute for male users.
• If a call drops within the first 60 seconds due to a verified fault on our server, contact support for review.
• Call quality issues caused by the user's own network are not eligible for refunds.

4. Chat Charges

• The first 5 chat messages are free for new users.
• Subsequent messages are charged at ₹0.50 (5 coins) per message.
• Coins deducted for sent messages are non-refundable.

5. Expert Withdrawals

• Expert earnings can be withdrawn subject to minimum balance and processing time of 3–7 business days.
• SajniRe may withhold earnings in cases of policy violations or fraudulent activity.

6. Account Deletion & Remaining Balance

Any remaining coin balance will be permanently forfeited upon account deletion. We recommend spending your balance before deleting your account.

7. Fraudulent Transactions

If you believe an unauthorized transaction occurred, immediately contact us at sajnireofficial@gmail.com. We will freeze your account during investigation.

8. Contact & Support

Email: sajnireofficial@gmail.com
Phone/WhatsApp: +91 8987108642
Address: Fathehpur, Bhagalpur, Bihar - 812004, India
Include: Registered mobile number, Transaction ID, date, and payment screenshot.
We respond within 2 business days.